<p><strong>The Role:</strong></p><p>Involves all aspects of Front Office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.</p><p><strong>The Ideal Candidate:</strong></p><ul><li>Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.&nbsp;</li><li>Have confidence to action situations as per policy and procedure on an independent basis.</li><li>Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customers facing roles e.g. retail.&nbsp;</li></ul><p>The successful applicant must be available to work shifts Monday to Friday, Weekends &amp; Public Holidays, and have entitlements to work in Australia.</p><p>Applications only accepted via this job portal.</p>